REVENUE OPERATIONS MANAGER

Hivebrite

CDI - Permanent
Paris, Île-de-France
Nov 3, 2021

About

Hivebrite is an all-in-one community management and engagement platform - Our mission is to provide organizations with the tools they need to create vibrant communities.

Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than than 500 customers worldwide - including Princeton University, Stanford University, Columbia Business Schools but also WWF or P&G alumni.

We employ more than 100 people across our offices in Paris, New York, and Sydney, and 30 nationalities are represented in our team!

In 2020, we were awarded five Great Place to Work labels, were recognized as a G2 High Performer, and won the International Prize by EY, SYNTEC Numerique, and TECH IN France.

And we have no intention of slowing down!

Job Description

🌟YOUR ROLE WILL BE :

As part of the Strategy and Operations team, reporting to the Chief Operating Officer, your mission is to help accelerate growth, improve reporting and collaboration, provide better forecasts and analyze customer value.

The Sales and Revenue Operations position will focus on the following 3 pillars:

- People: Aligning teams around the goals and priorities of the company, fostering collaboration and accountability.

- Data and Analytics: Building, tracking and communicating business information and insights around a clear set of KPIs aligned with the Go To Market (GTM) and corporate strategies.

- Processes: Increasing operational efficiency through processes and tools, integrated cadences and planning, fostering more value-add conversations and facilitating the follow-up of action plans to achieve success.

Revenue Operations will be the focal point for planning and reporting efforts, partnering with Marketing, Sales and Customer Success departments to ensure data quality and accountability of business contributors across the sales cycle (Pipeline Generation, Pipeline Progression, Closing, Account Management, Customer Success). As the Sales Operations Manager, you will also be the expert for all related tools and processes.

🌟YOUR MISSION WILL BE:

  • Partner with the COO to ensure alignment, adoption of processes and to support decision-making with data.
  • Train and coach teams on using and adopting processes, tools and dashboards.
  • Analyze, automate and improve our existing GTM strategies and processes, using data to drive change. 
  • Drive the creation and administration of common definitions, leading to accuracy and trust in reporting.
  • Suggest improvements in the intersection between GTM team on one hand and Finance, Product and Engineering teams on the other hand. In particular, contribute to the continuous improvement of our prices and packages by ensuring accurate training and data collection from GTM teams, clear guidelines and processes for the product and engineering side, and by recommending changes based on in-depth ROI and market analysis.
  • Improve the speed, accuracy and consistency of data capture, monitoring compliance with required standards for CRM data.
  • Drive data integrity across the Revenue Generation organization, developing and administering “self-serve” reports, forecasts and dashboards to enable data-driven decisions.
  • Assist in the analysis of information/reporting results to understand various trends and related opportunities.
  • Assist in the creation of action plans and supporting materials to drive our business objectives, including quota allocation & setting by region, segment and individual reps.
  • Be the expert for our GTM systems, in particular Salesforce.
  • Conduct regular in-depth pipeline and account reviews with the Marketing, Sales, and Customer Success teams. 
  • Drive annual and quarterly budget planning and coordination across regions.
  • Contribute to defining and developing the incentive plans and tools to help departments administer, calculate and manage them.
  • 🌟YOU MIGHT BE A FIT IF:

  • 7+ years of experience with at least 3 years in revenue/sales operations.
  • You are a self-starter who takes initiatives with the hunger to achieve great results.
  • Highly collaborative with a mindset of excellence and rigor.
  • Highly analytical with a natural predisposition toward data-driven decision-making.
  • You can not only knock out a complex analysis, but can quickly distill key insights for various groups.
  • Able to “influence without authority” and get things done within a multi-team, multi-geography organization.
  • A good communicator with strong listening and writing skills.
  • Able to own large, complex projects end-to-end and drive results.
  • Able to prioritize and manage multiple concurrent tasks.
  • Experience at a high-growth SaaS startup or an established SaaS company.
  • Strong end-to-end understanding of the customer cycle from first touchpoint to closed deals, retention and upsell.
  • Deep knowledge of Salesforce CRM.
  • Experienced in extracting insights from large dataset.
  • General experience in the creation of dashboards using industry standard tools and techniques.
  • Familiar with financial and accounting concepts.
  • Comfortable with technical tools (e.g. SQL, Tableau, Spreadsheets, Google Analytics) and/or a willingness to develop this skill set.
  • Fluency in English is a must.
  • 🌟RECRUITMENT PROCESS

  • A 60 min video-call with our Head of Talent to better understand your career plan and answer any of your questions
  • A 60 min video-call with our Chief Of Operation to go deeper on the job description
  • A business case that you prepare on remote
  • A 30 min video-call to present your case to our CEO, CPO and COO
  • A 30 min video-call with our Operation manager to be sure there is a match between you two !
  • 🚀Our recruitment process lasts max 15 working days and we can deliver an offer 48 hours after the final interview

    🌟PERKS - Office & Team Life

  • A brand new office in the centre of Paris with a rooftop just for us! Billard, Table football, gym room and even have a karaoke room ! 🏠
  • An international work environment, with an office in Paris, New York and Sydney. FYI, we have more than 30 different nationalities at Hivebrite!  🌍
  • The latest in Apple’s equipment 🍏
  • Check out our instagram page to discover our team 📷
  • 🌟HIVEBRITE'S BENEFITS

  • A competitive salary package (healthcare, commute…)
  • A Swile card that you can use for lunch 🍔
  • A flexible remote policy
  • Yearly off sites seminary (the last one was in Marrakech) 🏖
  • 50% refund of transport costs 🚌
  • RTT
  • Additional Information

    • Contract Type:Full-Time
    • Location:Paris, France (75009)
    • Experience:> 7 years