Digital Marketing & Customer Success Intern

Luko

Internship
Madrid, Communauté de Madrid
Nov 3, 2021

About

Luko is the fastest growing Insurance in Europe and France’s #1 Neo Insurance.

Today, Luko's mission seems obvious: to transform insurance from an industry perceived as a necessary evil to a service that truly protects.

Beyond the protection of individuals, insurance must serve society. It should be an ally to the planet and to its environmental issues.

*We believe that insurance must be simple, transparent and useful.
*

Our obsession? Delivering an incredible insuree experience. Luko is not just about insuring, but also about preventing issues. We are building the best AI-powered technologies to avoid accidents in every European home.

In 5 years, we have convinced over 200 000 users to trust us. We are backed by some of the most incredible VCs (EQT Ventures, Accel, Founders Fund, Speed Invest, Xavier Niel, etc.) and raised more than 70M€ in Series A & B.

We are a team of 160+ ambitious & creative talents eager to reinvent an entire industry. We are looking for other impact-driven talents to scale Luko across Europe. We are committed to equal access to employment, inclusion and diversity within the teams.

Are you ready to join our journey?

Job Description

 

At Luko, Lukooms’ forces are divided into 5 tribes, set up on a product-based organisation. Each tribe constitutes several cross-functional squads (product + engineering + design) and executes towards its own roadmap for customer and business impact.

User Acquisition tribe focuses on Luko’s growth via the acquisition of new customers

Moment of Truth tribe aims at delighting our users throughout the whole life of their contract - claims included

New Launch tribe focuses on launching new products, services and markets

User Life tribe maximizes customer touchpoints by creating engagement opportunities. They are a home care partner guiding customers to the right solution

Core Insurance tribe owns all the products and features in order to support Luko's Insurance activities, from regulation to tech

 

As part of New Launch, you will be focused on Luko's new launches. Whether that means verifying market needs by launching new insurance products and services or expanding into new countries and scaling internationally.

 

Your mission in the Spanish team

As Marketing and Business Ops for Luko in Spain, you would join the first country Luko has opened as part of its international expansion and be part of the Spanish growing team

  • Boost professional immersion by being exposed to multiple business areas (Customer Success, Marketing, Partnerships, etc.)
  • Support Spanish team across different needs to achieve success such as:
    • Perform high level market research and deliver insights that might influence present and future product and marketing plans
    • Support in the creation of branded content, articles and other Marketing/CS related assets
    • Engage with Customer Success team to help solving customers queries, needs and issues
    • Influence plans for Social Media and other customer touch points
    • Review and provide actionable recommendations to improve customer journeys and information tools

Who are you?

Must have

  • Curiosity and willingness to be exposed to multiple areas and projects
  • You have lived in Spain for several years and you know well the local market/mindset
  • You are located in Madrid
  • Language : Spanish (native), English (fluent)
  • Analytical skills and able to provide useful and actionable insights
  • Action driven and self-starter attitude willing to help make things happen
  • Good writing and communicating skills
  • Duration: 1 year ideally / 6 months possible (with flexibility if required)


Nice to have

  • Experience in a preferred fields : Consulting, VC, Marketing, Business, Communication

 

What we offer

  • Be part of the fastest growing insurtech in Europe
  • Be part of the
  • Share and learn with a passionate and diverse team
  • Friendly team and offices in Paris & Madrid
  • Remote friendly (see our )


You’ve read all the way, you may as well apply!

Our company-wide communication language is English (written & spoken).
We would therefore appreciate it if you could send us your application’s content (CV, cover letter, portfolio…) in english. 

If you have any questions take a look at our  to find out more about who we are, what we do and how we work


Belonging: Diversity, Inclusion & Equity 

We believe inclusion is the result of ongoing commitment. We want to build an authentic environment, open to everyone regardless of nationality, physical ability, family structure, age, socio-economics, civil status, sexual orientation, gender identity, ethnic origin, religion, belief or anything else that makes your life experience unique. We are continuously working to create a diverse, equitable and inclusive environment, where everyone has a space to thrive.

Additional Information

  • Contract Type:Internship(Between 6 and 12 months)
  • Location:Paris, France (75010)