Key Account Manager - Lyon (H/F)

Malt

CDI - Permanent
Lyon, Auvergne-Rhône-Alpes
Nov 21, 2021

About

About Malt

Malt is the fastest-growing European marketplace connecting over 280 000 freelancers with more than 30 000 clients in search of talent to contribute to their projects. Our platform provides a simple and secure one-stop shop for all the administrative, legal, and payment processes involved in freelancing.

Founded in 2013 by serial entrepreneur Vincent Huguet and tech freelancer Hugo Lassiège, our French scale-up aims to revolutionize the world of work by creating a community in which everyone is free to choose the best people to work with.

We are a tech company with a human approach :

  • Over 300 Malters sharing one culture
  • Committed to equality and diversity (50% women/men parity of Malt Leaders)
  • Offices in France, Spain, Germany, Belgium and Netherlands
  • 112 M € raised with ISAI, Serena, Eurazeo Growth & Goldman Sachs.
  • Twice recognised by LinkedIn as one of the best start-ups to work at

Join us and become part of the #NewWorkOrder !

Job Description

About Malt

Malt is the fastest-growing European marketplace connecting over 280 000 freelancers with more than 30 000 clients in search of talent to contribute to their projects. Our platform provides a simple and secure one-stop shop for all the administrative, legal, and payment processes involved in freelancing. 

Founded in 2013 by serial entrepreneur Vincent Huguet and tech freelancer Hugo Lassiège, our French scale-up aims to revolutionize the world of work by creating a community in which everyone is free to choose the best people to work with.

We are a tech company with a human approach : 

- Over 300 Malters sharing one culture

- Committed to equality and diversity (50% women/men parity of Malt Leaders)

- Offices in France, Spain, Germany, Belgium and Netherlands

- 112 M € raised with ISAI, Serena, Eurazeo Growth & Goldman Sachs.

- Twice recognised by LinkedIn as one of the best start-ups to work at

Join us and become part of the #NewWorkOrder !

About the role

Following our latest fundraising of €80 Million and as part of our hyper-growth, we are recruiting a key position: Key Account Managers to manage our largest clients

Main missions include :

1. Develop a portfolio of active clients within key accounts: 

- Acquire, from their portfolio of prospects and clients, a precise understanding of the rise of freelancing and the associated issues

- Accompany them in the analysis of their organizational environments and their relationship to freelancing

- Convince them of the benefits of using a platform built on an open model and federating the first community of freelancers in Europe

2. Develop the Malt reflex: KAMs position themselves as "trusted advisors" and establish a long-term support relationship with their clients.

They play a key role in bringing value to the various client stakeholders through:

- Identifying new needs in advance, for a rapid and qualitative response in the proposal of new expert profiles

- Conducting meetings (regular or ad-hoc) and producing/presenting deliverables on an ongoing basis: contractual follow-up points, production of external analyses and benchmarks, optimization of the customer experience, sharing of sector analyses, sharing of freelance feedback, etc.)

Today we are organized in Business Units, with Account Managers, Customer Success Managers and Account Executives. 

Career Development:

We have 4 levels of KAM (confirmed, senior 1, senior 2 and lead), progression is based on business performance and how you carry Malt values on a daily basis.

You also have the opportunity to develop as an individual contributor or team leader: you will join an adventure where much is still to be done and where taking initiative is highly valued (organizing events, actively participating in conferences, internal training with our peers, etc.) 

Preferred experience

  • You are a graduate of a business school or similar
  • You have excellent formalization and presentation skills
  • You have an appetite for business development 
  • You have the ability to organize and lead high level meetings (CXO)
  • Experience in complex sales or in a consulting firm is a real plus
  • Your curiosity and ability to establish and formalize the short, medium and long term needs of your clients are essential
  • You enjoy working in a fast-paced, intellectually stimulating environment that is both caring and demanding
  • Knowledge of the tech industry (languages and frameworks) is a real asset
  • Our Recruitment process

  • 30-minute screening with Renée, our Talent Acquisition Manager to better understand your background, your expectations and answer your questions
  • A first interview with one of the BUM (Business Unit Manager), to discuss your background in more detail, answer situational questions and better understand our expectations
  • A business case with a Senior KAM and a BUM to test your sales skills
  • And finally a final interview with a C-Level to give you an overview of Malt's strategy
  • ☎️ Proposal within 48h

    Life at Malt 

    Our goal is to ensure your personal and professional development, which is why we provide several perks to make your life easier. 

    - Office and Life at Malt -

    One week of onboarding - Learn about our culture and product before diving into your new role in your team

    Lyon office - in the heart of Lyon

    Home office - Up to 2 days remote per week. We believe that exchange between people is important, but sometimes it is easier to concentrate at home

    Events :

    - Annual off sites - Les Arcs, Amsterdam, Séville, Agadir… What’s next ?

    - All Hands : monthly meeting point to be updated on fresh internal news.

    - Karaoke : Our team has been karaoke fanatics since day one

    Kitchen - free coffee, snacks and fruit every day

    - Malter’s benefits -

    Lunch vouchers - With the Swile card, you can eat wherever you want for lunch (the team already has a list of its fave restaurants)

    Free books - For any subject directly or indirectly related to your work, we will order the book for you, without any approval process or headaches

    Parenthood - special parenthood policy

    RTT - Minimum 8 days off in addition to the legal 25 days

    Transportation :

    - Pass navigo - 50% reimbursement of transportation costs

     - Bike - If you prefer to bike, Malt will reimburse you on your trip

    Gym - A gym is available for Malters to keep fit

    Additional Information

    • Contract Type:Full-Time
    • Location:Lyon, France (69000)