Content Manager

Miuros

Full-Time
Lyon, Auvergne-Rhône-Alpes
Nov 19, 2021

About

About Us 🚀

Despite constant advances in technology, we at Miuros believe humans will always be at the core of the customer experience. Our goal is to make everyone's lives easier: Customer Experience should be delightful for those who live it, and smoother and faster to build for those who shape it.

Miuros is the solution that turns customer service data into actionable insights. As a SaaS solution seamlessly integrated with industry standards (Zendesk, Freshdesk, Salesforce, Help Scout), it exploits the goldmine of data every company has hidden in customer service departments. Through automation to supercharge support agents, analytics to empower managers to make data-driven decisions in minutes and quality assurance to put an emphasis on continuous improvement, we make customer service teams smarter and faster.

Backed by top European VCs, we serve customers all over Europe and North America (e.g. TransferWise, Deezer).

Job Description

What we're looking for

You are an expert in combining the power of storytelling with a strong brand voice? You understand what successful content marketing looks like for content in all forms including copy, video, graphical?

Miuros is looking for a passionate Content Manager with strong copywriting experience in B2B environments to join the brand's vibrant marketing team comprised of fun, diverse and high-performing full-mix marketers.

As our Content Manager, you will embody the company tone of voice and create valuable and educational content to be distributed on a wide range of channels. This will include but is not limited to: blog articles, customer case studies, white papers, ebooks, newsletters, social media posts and ads, webinars.

Your content will support brand awareness and lead generation initiatives for the company, and you should be able to measure the success of your work.

You will be reporting to the Head of Marketing and you can work out of any of our 2 offices: Lyon or Paris and you can do partial remote.

Responsibilities

  • Define Content Marketing strategy and calendar
  • Create and interpret copywriting briefs to underline project requirements
  • Conduct high-quality research and interviews
  • Write clear, attractive copy with a distinct voice
  • Edit and proofread copy as needed
  • Ensure all content meet the required brand guidelines
  • Use SEO principles to maximize copy’s reach
  • Source images and other content
  • Plan, schedule and publish content across all channels
  • Review analytics and content performance

Preferred Experience

🤔 What you've done 🤔

  • BSc/BA in marketing, English, journalism, or related field
  • Proven experience in B2B / SaaS
  • A big plus if you’ve already created content on customer service/support, customer experience, artificial intelligence

😎 Who you are 😎

  • Native English
  • Excellent verbal and written communication in English (French is a plus).
  • Excellent content writing and editing skills as well as a great understanding of video and graphic content marketing best practices
  • Excellent time-management and organizational skills
  • Strong research skills, always eager to learn new concepts and technologies and write about them
  • Team-spirited, a skilled and imaginative writer with an eye for detail
  • You're a doer and a leader
  • Knowledge of online content strategy and creation
  • Experience with SEO
  • Creativity
  • Strong interpersonal skills

Recruitment Process

  • Initial 30 min interview with HR
  • Interview with the Head of Marketing and Digital Marketing Manager
  • Case study
  • Interview with the CEO
  • Reference check & offer!

Additional Information

  • Contract Type:Full-Time
  • Location:Remote, France ()
  • Possible partial remote