Content Manager


Paris, Île-de-France
Dec 14, 2021
[size=4.5][b][color=#52d3b6] About[/b][/size][/color] At [b]Shipup[/b], our mission is to create a seamless, proactive and branded post-purchase experience for online retailers. 🛍 If you are used to buying online, you probably already went through the experience of losing your nerve for an order that encounters multiple incidents. [b]For online retailers, a poor post-purchase experience is a costly nightmare[/b]: it drags down customer satisfaction, online reputation, and repeat purchase rate while inflating the volume of complaints at customer support. Shipup is [b]a SaaS company that tracks in real-time the orders and deliveries of online retailers[/b] in order to create a seamless, branded, and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful. Online shoppers are more satisfied, they complain less and buy again more. The company has been created at the end of 2016 by Romain, Terence and Quentin : 3 co-founders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane. Shipup works with more than [b]400 brands in Europe and North America[/b], some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…). June 30th 2020: Shipup announces a 6m€ series A in order to open an office in New York and recruit 45 people in the next 12 months. [size=4.5][b][color=#52d3b6] Job Description[/b][/size][/color] [size=4][b][color=#52d3b6] Our values[/b][/size][/color] [ul][li]✊ [b]Ownership[/b][/li][/ul]We choose to be here and to do what we do. We are responsible for our objectives and the output of our work. [ul][li]💡[b] Initiative[/b][/li][/ul]We are taking action without direction from above to improve our knowledge and solve problems. Initiative is a key reason for success and places an obligation not to stifle it. [ul][li]👨‍👦 [b]Empowerment[/b][/li][/ul]We encourage those below us to take action and support them if they make mistakes. We explain what we want to be accomplished and allow flexibility in how it is executed. [ul][li][b]🧸 Caring[/b][/li][/ul]We are being concerned about our co-workers, our customers and the customers of our customers. [ul][li][b]🏋️‍ Ambition[/b][/li][/ul]Always seeing bigger and having a b desire and determination to succeed. Reporting to our Marketing Director, you will be responsible for developing the entire editorial strategy and all digital content on different media. Your missions are part of our inbound marketing strategy but also to build our brand awareness. Being our first Content Manager, you will have the opportunity to (almost) start from scratch and design your job! 😍 [size=4][b][color=#52d3b6] Your missions[/b][/size][/color] [ul][li]Develop Shipup's [b]content strategy[/b] from A to Z, in line with the company strategy, with the primary goal of generating new qualified leads.[/li][/ul][ul][li]Plan and create research-backed blog articles to [b]build the SEO strategy.[/b][/li][/ul][ul][li]Produce [b]high value-added[/b] content in innovative formats: articles, booklets, white papers, print, videos, case studies, FAQs, newsletters, etc. or any other medium that would be accurate.   [/li][/ul][ul][li]Conduct competitive and market [b]benchmarks[/b] to identify relevant trends for the business: research keywords and search intent.[/li][/ul][ul][li]Be [b]responsible for the editorial line[/b] of all our content to ensure consistency across our different media. [/li][/ul][ul][li][b]Work hand in hand with the different teams[/b] within the organization (Marketing, Sales, Customer Success, Product and Tech) to create content that will help them achieve their objectives. Proofread, edit, and ensure the Shipup tone of voice.[/li][/ul] [size=4][b][color=#52d3b6] You could be a good fit if[/b][/size][/color] [ul][li]Ideally, you have [b]3+ years in a content manager role[/b] in an environment close to ours (Saas B2B - SMB and enterprise).[/li][li]You have excellent [b]writing skills[/b] with flawless spelling, grammar and syntax. Your pen is your best ally! 🤗[/li][li][b]Native English speaker[/b] or extensive experience publishing public-facing content in English.[/li][li]You are an expert in [b]Content Marketing tools[/b] and best practices to deliver a coherent content strategy.[/li][li]You have [b]analytical and synthesis skills[/b] to structure content.[/li][li]Desire to work in content and SEO for B2B SaaS.[/li][/ul] [size=4.5][b][color=#52d3b6] The hiring process[/b][/size][/color] 📞 Pre-qualification call with , Talent Acquisition Manager (30 min) 🎤 Introduction interview with  Marketing Director (30 min) 🖥 Home assignment ☀️On site Interview with several people 🥗🍻Cultural fit ✅ Reference check [size=4.5][b][color=#52d3b6] Why should you apply? 👐[/b][/size][/color] [b]✨[/b][b]Strong impact[/b]: You will be one of the first in our Marketing team. [b]🌍International: [/b]multicultural teams where everyone cares for one another. (If you want to  what our employees are saying about us on Glassdoor! ✨). [b]🤩New renovated office:[/b] stylish  located in the heart of  (🚉 75010). [b]🚀Growth: [/b]In 3 years, you will be able to say: “I was there when it was only 50 of us”. Join us at a magical time: Shipup’s been exponentially growing in the past few months. 💸 [b]A significant number of perks[/b]: meal vouchers, coffees, transportation, lunches, dinners and drinks with the team, insane off-sites (Sicily, Marrakech, Corsica, Cap Ferret, Val d'Isere, Montélimar). [size=4.5][b][color=#52d3b6] Additional Information[/b][/size][/color] [ul][li]Contract Type: [b]Full-Time[/b][/li][li]Location: [b]Paris, France (75010)[/b][/li][li]Experience: [b]≥ 3 years[/b][/li][/ul]